Terms & Conditions

Trials

Trials are advised before the start of the course and are included in the course payment, if you wish to continue with the course. If you do not wish to continue you are not charged for the trial lesson

Sometimes we run Free Trial Promotions, whereby a trial class is free to new customers

Changing Class Times

Should you need to change days or times we will do our utmost to accommodate you, but unfortunately cannot guarantee it.

Refunds and Cancellations

Splash & Glide is under no obligation to refund or transfer your money in the event that you are unable to attend part of or the entire course. We may be able to offer alternative lessons but this is dependent on availability.

If we do decide to make a discretionary refund, a £20 administration fee will be administered.

121 lessons require 24 hours notice for cancellation or full payment will be charged.

Should lessons be cancelled due to adverse pool conditions (temperature, chemical levels, polluted environment) a full refund or alternative class will be issued.

Adverse Weather

Splash & Glide is under no obligation to refund lessons that may be missed due to local adverse weather when the venue and environs are safe and accessible and lessons are held.

Use of Pool Venue

Please respect the pool venue as a private residential property

Only use the designated paths to access the pool building, cutting across property could be potentially dangerous. Pool plant equipment is situated around these areas and can cause injury.

The residential property is not for general use. Please be conscious that this is a private dwelling and to keep off the grass / tennis courts/ play equipment/ BBQ area etc

Any damage occurred to the pool venue will incur a charge, clients and their children should not tamper with any fittings and fixtures including towel rails, heaters and insulation.

Smoking is not permitted in any area including pool hall, gardens and car park.

No food is permitted on the premises due to the rural nature of the venue as it attracts vermin and unwanted pests.

Video and Photography

Whilst the family atmosphere we encourage means that parents, carers, grandparents and friends should feel very comfortable taking photographs or video footage, we would ask that everyone remains sensitive to the feelings of others and always stops filming should they be asked to do so. In all instances the decision of our staff is final.

We would like to be able to use these photographs for promotional and publicity purposes. Please indicate when acknowledging these Conditions whether you do not consent to our sharing any photograph on the internet, on social media or in any other promotional material. Photographs will not be used for any other purpose.

Anyone suspected of continually filming or photographing the lessons for any purpose of publication or for any commercial purpose will be asked to stop filming and leave the course.

Valuables and Jewellery

All property left in changing rooms or on poolside and all property left in entrance halls or outside, is left at your own risk. Splash & Glide cannot accept any responsibility for the loss or damage of any personal possessions. Please remove all jewellery before entering the water.

Medical Conditions

You will be asked for any existing medical conditions for you (if applicable) and your child. You agree to inform us of any changes, as soon as you are aware of them. All information will be kept strictly confidential.

Illness

Should your child have, or develop, any known or suspected medical condition, you must please consult your doctor before bringing them swimming and inform our office via email or text. All information received is treated in confidence and with sensitivity.

Never bring your child swimming if they have any illness such as an ear infection, diarrhoea, vomiting, chicken pox, impetigo, conjunctivitis or a bad cold. Please wait until your doctor has given the all-clear before returning to classes.

In the instance of sickness and diarrhoea your child must have been clear of all symptoms for at least 48 hours before attending a lesson.

Our teachers may refuse entry to the pool if they reasonably believe that your child is not well enough to participate.

Withdrawal of Service

Splash & Glide may at its own discretion refuse entry to a client to its courses if it is felt that the clients behaviour or the behaviour of those associated with the client is unreasonable.

Pool/Poolside Health and Safety

No outer footwear or prams should be taken onto poolside or into changing rooms. Please remove and take your shoes with you.

Sanitise your hands on entry

Only use your allocated swim pod and bubble to avoid cross contamination

Follow the one way system to adhere to social distancing

Splash & Glide has a policy of wearing swim hats. This encourages hygienic swim practices. Splash & Glide teacher(s) have the right to refuse entry if this is not adhered to.

All children that are not toilet trained have to wear the double nappy system, This is a water disposable nappy covered by a neoprene nappy with snug thigh cuffs in order to keep any possible debris from entering the pool. Teacher can refuse entry to the pool if the double nappy system is not worn.

Whilst your children are waiting for your class, please keep poolside noise down to a minimum so that all lessons can take place in a calm and peaceful atmosphere. Remain in the changing rooms until it is time for your class. Do not let your child enter the pool until the current class has finished; please always wait to be invited to do so by your teacher.

You are responsible for the safe supervision of any children you bring at all times: on poolside, in the changing rooms and on the pool premises. They should always be under the direct supervision of an adult and never be left unattended. Children running on wet surfaces can very easily slip and hurt themselves. Splash & Glide reserves the right to ask anyone to leave the poolside at any time.

Anyone new to the class must let the teacher know at the beginning of the session.

Always adhere to pool rules

Teachers

Whilst it is our policy that we endeavour to ensure you always have the same teacher, we cannot guarantee this as teachers fall ill, need to have time off, have short notice emergencies etc. Also, due to the extremely thorough nature of our training, we may occasionally need to have a new teacher teaching your class. They are always fully trained at this point, but need to teach a series of live classes in order to complete their assessment process. Unfortunately we cannot give advance warning when this may happen and, whilst we always try to limit it, it is a necessary part of our commitment to quality.

Exclusion of Liability

In the absence of any proven negligence, lack of due diligence or breach of duty by the teacher(s) the participation of you, your spouse/partner, child or those in whose care you have placed your child for the purpose of attending or observing Splash & Glide swimming sessions is done so entirely at your and their own risk.

Safeguarding

Splash & Glide is committed to providing good child safeguarding practice for all our swimmers Our Splash & Glide policy is one where we accept that good safeguarding and fair play is paramount for all our swimmers.

If you have a question or concern regarding child welfare, the Splash & Glide Welfare Officer should be informed on splashandglide@gmail.com

Changes to Terms and Conditions

From time to time we may update these terms and conditions by sending you either an updated version or notification of minor changes. You are free to not accept these changes but we would ask you to notify us in writing of your non acceptance within 14 days of your receipt, failing which we will be entitled to treat our agreement with you as being subject to the updated version.